Frequently Asked Questions
Everything you need to know about your natural hair care journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
Are your products safe for color-treated hair?
Yes, all TGIN products are formulated to be gentle and are safe for color-treated, relaxed, and chemically processed hair.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. Please contact our support team to initiate a return or exchange.
Do you use sulfates or parabens in your formulas?
No, we take pride in being a 'clean' beauty brand. Our products are free from harsh sulfates, parabens, petrolatum, lanolin, and artificial colors.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.